Effective date: January 1, 2026
Introduction
At istdepo ("we", "our", "the Company"), we value our users' privacy. This Privacy Policy explains how your personal information is collected, used and protected when you visit our website (https://istdepo.com) or use our services.
1. Information We Collect
1.1 Information You Provide Directly
- When filling out the contact form: Name, surname, phone, email, message content
- When requesting a quote: Additionally service type, transport addresses, item details
- When creating an appointment: Appointment date/time, address information
- When leaving a comment: Name and comment text (email optional)
1.2 Automatically Collected Information
- IP address and geographic location (approximate city level)
- Browser type and version
- Operating system
- Pages visited, time spent
- Referring website
- Cookie information (see Cookie Policy for details)
2. Use of Information
We use the collected information for the following purposes:
- Service delivery: Performing your moving, crane and storage services
- Communication: Answering questions, delivering quotes, contacting you during contract processes
- Service improvement: Improving the quality of our website and services
- Marketing: With your consent, campaign and informational messages
- Security: Preventing fraud, blocking cyber attacks
- Legal obligations: Tax, insurance and other legal compliance
3. Sharing of Information
Your personal information is shared with third parties only in the following cases:
- Service partners: Insurance firms, subcontractors (for transport), payment processors
- Legal obligations: Court orders, prosecutor requests or legal authorities
- With your consent: Other cases where you have given explicit consent
We never sell or rent your information to third parties.
4. Data Retention
Your personal information is retained for the period necessary for the purpose collected or per our legal obligations:
- Active customer records: 10 years from contract end
- Contact form records: 2 years
- Website log records: 6 months
- Cookie data: As specified in Cookie Policy
5. Data Security
We take the following measures for the security of your information:
- SSL/TLS encryption (HTTPS)
- Database access controls
- Regular backup and disaster recovery plans
- 2FA authentication for authorized personnel
- Regular security audits
- OWASP standards compliance
6. Children's Privacy
Our services are aimed at individuals 18 years and older. We do not knowingly collect information from children under 18. If we discover that we have collected information from someone under 18, we will delete it immediately.
7. Third Party Links
Our website may contain links to third party websites (social media, map services, etc.). We are not responsible for the privacy practices of these sites. We recommend reading their privacy policies before visiting.
8. User Rights
You have the following rights regarding your personal data:
- Access: Learn what data is held about you
- Correction: Correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention obligations)
- Objection: Object to certain processing purposes
- Data portability: Request your data in a structured format
To exercise these rights: [email protected]
9. Cookie Usage
Our website uses cookies. For detailed information, visit our Cookie Policy page.
10. Changes
We may update this Privacy Policy from time to time. We will publish notices on our website for significant changes. We recommend reviewing the policy regularly.
11. Contact
For questions about our privacy policy:
- Email: [email protected]
- Phone: +90 532 000 00 00
- Address: Istanbul, Türkiye